FAQs

There is no minimum order required. However, to qualify for a discounted $15 delivery, your group must earn at least $400 in commission. If this amount isn’t met, delivery is available for a $25 fee, or you can pick up your order from our outlet store in Georgetown, ON. For locations outside the GTA, higher minimums apply for delivery. See Delivery Area/Schedule Online.

We deliver to the Greater Toronto and Hamilton Area, Golden Horseshoe Area, Simcoe County, and most parts of Southwestern Ontario. There is a map of the regions we will deliver to for additional fees on our website. See the Delivery Area/Schedule. 

Schedule your customer pick-up time to be one to two hours after your delivery. This will give you time to organize your volunteers and orders.Our cookie dough arrives frozen and will stay frozen until pick-up. Please note that the cookie dough should not stay out of the freezer for longer than a 5-hour period. Should you need help with coordination on timing please don’t hesitate to reach out. We will be more than happy to assist.

Yes! We will give you a 3lb baked Giant Cookie with every fundraiser that surpasses $400 Commission payout. Limit 1 free per fundraiser. Additional 3lb Giant Cookies can be purchased for $20 each.

YES! All of our products have been given Kosher certifications which can be found on the product description online.

Unfortunately, once the fundraiser is closed and finalized, no additional orders can be placed. Please be sure to remind your group they must place their orders by 5pm on the last day of the fundraiser.

Distribution on the day can get quite hectic and mix-ups happen. From past experience, we recommend you wait 72 hours before contacting us, as in most cases someone has taken the product home by mistake and will return it. Rest assured that we will ensure that everyone who ordered our products receives their order in the end!

Refunds will only be approved if a customer does not receive their products after a purchase has been fully processed. You will receive the refund within 5-7 business days. If you have waited and still not have received your refund yet, please contact us at fundraising@terracottafoods.com

Due to Health and Safety regulations, we will not accept returns of cookie Dough Drops™ or cookies unless there is a quality issue concern. We may offer replacements of products bought due to quality issues, delivery issues, or incorrectly fulfilled orders. Replacements will be substituted with products of equal value, if not available.

Please visit our Delivery Area and Schedule page.

We’re happy to help if a cheque needs to be replaced. Please note that a $25 administration fee applies to cheques that must be reissued for reasons outside of Terra Cotta’s control, such as incorrect payee details or mailing information.

To avoid delays or additional fees, please double-check the payee name and address when registering your fundraiser.