1. Do you have an order minimum?
We encourage groups to try and reach the $500 net sales owed mark and most exceed these sales easily. Although we understand it can be tougher for some groups. If the order does not reach this mark we will have to re-book on a day/time based on our schedule and delivery routes. Pick up from our factory in Georgetown is also an option. We appreciate your flexibility on this matter.
2. Where do you deliver?
Terra Cotta Cookie Co. uses their own delivery trucks to service groups directly. We are able to deliver fundraisers within a one hour radius of our location in Georgetown, Ontario). (This covers all of Toronto and GTA and some of the Golden Horseshoe.) Call to inquire if we can service your area before starting your fundraising campaign. There are no additional charges for delivery. Larger fundraisers will be considered outside of the GTA.
3. How do we schedule customer pick up and ensure products remain frozen?
You should schedule your customer pick up time to be one half hour to an hour after the delivery is made i.e.) delivery at 1pm and pick up at 1:30pm or 2pm.In this time you can sort and organize products. Our cookie dough will arrive to you frozen. It holds up very well outside of a freezer for up to 5 hours in our experience. Coordinate with our fundraising expert to ensure a smooth distribution.
4. Do you give prizes? Can I get additional prizing?
Yes we offer a 3lb giant baked cookie with every fundraiser that surpasses $500. 1 per fundraiser NOT 1 per $500 Additional 3lb Large Cookies can be purchased for $20 each
5. Are your products Kosher?
YES! All of our products have been given a kosher designation that can be found on the fundraising item brochures. Products are also certified by Halal Advisory Group.
6. What if I receive late orders? Can I add-on to our order?
Sometimes we will accept late orders up to a week past your delivery date and confirm if they can be shipped with the rest of the order. Only the coordinator can place the add-on order and it can only be done once. Every effort will be made to accommodate late orders, however during our busy season we may need to deliver these at a later date.
7. What if I am missing an item?
We recommend you wait 72 hours before contacting us, as in most cases someone else has taken the product home by mistake and will return it. We will ensure that in the end everyone has received 100% of their orders.
8. What is your Refund Policy?
Refunds can only be approved if a customer does not receive our product after orders have been confirmed and charged to the customer’s Visa/Master Card.  If you have not received your refund after 5 business days, we ask that you first check with your bank or Credit Card company as it may take some time for your refund to officially appear. If you have waited and still not have received your refund yet, please contact us at orders@terracottafoods.com
9. What is your Returns Policy?
As our cookies/dough pucks are food products and cannot be re-sold due to Health and Safety reasons, we do not accept any returns other than for quality concerns. We may offer replacements for products provided in place of original due to errors in shipping and fulfillment.  Replacements are to be substituted with products of equal value, if not available.
10. What is your delivery schedule and area?
Please visit our Delivery Area and Schedule page.

(Bookings are made in a first come-first serve process)

Monday
Mississauga
Etobicoke (west of 427 and south of 401)
Brampton
Georgetown
Caledon
Orangeville
Alton
Tuesday
Not available
Wednesday
Oakville
Burlington
Milton
Cambridge
Kitchener
Waterloo
Hamilton
Guelph
Acton
Waterdown Dundas Ancaster
Thursday
Newmarket Aurora
Vaughan
Maple
Richmond Hill
Woodbridge
Markham
Kleinburg
Nobleton
Bolton
Caledon East
Friday
Toronto
Scarborough

* If your city is not listed, contact us to inquire about placing an order: office@terracottacookies.com or 905.877.4216
Deliveries are accorded 1 hour from drop off to departure.

Bookings are scheduled every 2 hours (where possible)

Drop off times offered: 8am, 10am, 12pm, 2pm, 4pm, and 6pm

Work with our fundraising managers to work out the best time available.
We will do our best to accommodate your preferred dates and appreciate your understanding during our busy fundraising season!

Terms and Conditions

1. Payment Terms: Net on delivery unless previously arranged.
2. Orders are delivered to the pre decided meeting place.
3. Minimum order: $500.00
4. All goods offered are subject to availability.
5. Prices subject to change without notice.

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Questions?

office@terracottacookies.com
1-905-877-4216 | 1-800-561-8833

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